Shipping Policies

1. Order Processing

• Orders are processed upon payment confirmation.

• For customized or special-order products, processing times may vary.

2. Shipping Methods

• We offer nationwide shipping.

• Customers can choose between standard, express, or scheduled delivery options.

3. Shipping Costs

• Shipping costs are calculated based on the weight, size, and destination of the order.

4. Delivery Times

• Estimated delivery times vary depending on location.

• Events such as logistical delays or external factors may affect delivery times.

5. Order Tracking

• All shipments include a tracking number provided to the customer upon dispatch.

• Tracking can be done through the courier service.

6. Delivery Issues: If your order has not arrived within the estimated time frame, please contact our customer service at info@hlgfloorswoods.com

7. Returns for Shipping Issues

If the order arrives damaged or incorrect, the customer must notify us within 2 days of receiving the package.

Replacements or credits may be offered depending on the situation.

8. Contact Information

For questions about shipping, you can email us at info@hlgfloorswoods.com or call us at (786) 737 - 2518.